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Scaling Software Development Team for Global Growth
Client Overview
Client A, a leading entity in the mobile software industry, was experiencing significant growth and needed a dependable software development team to support their expanding operations. The challenge was to implement a solution that could scale effectively while upholding high standards of performance and reliability.
The Challenge
As Client A continued to grow, they encountered a critical need for a dedicated software development team to manage and optimize their infrastructure. Initially, they sought to distribute the workload across multiple locations to ensure 24/7 support and operational flexibility.
Their Solution
To address their needs, Client A initially deployed a multi-location strategy:
- Philippines: FC Global led a team of 4 skilled software developers was established to handle core operations.
- India: A team of 6 software developers was formed to provide additional support and coverage.
- Ireland: A smaller, yet essential, team of 2 was set up to oversee operations and ensure seamless integration with the rest of the global team.
This setup enabled Client A to leverage diverse skill sets across different regions, offering the flexibility and continuous support they required.
Results
As Client A’s needs evolved, FC Global's approach adapted accordingly and it became evident that the Manila team was delivering exceptional results, prompting a strategic shift:
FC Global Team Expansion
The team in the Philippines expanded to 15 highly qualified professionals, assuming a more prominent role in managing Client A’s software development needs.
Streamlining Operations
With the success of the FC Global team, the teams in India and Ireland were gradually phased out, consolidating resources and expertise into a single, highly efficient location.
Long-Term Partnership
Impressed by the performance and reliability of the team in the Philippines, Client A extended FC Global's contract for the long term. This ongoing partnership underscores the trust and value that have been built over the years.
Conclusion
Through strategic planning and flexible scaling, we have successfully supported Client A’s growth and operational needs. The Manila DevOps team continues to play a crucial role in ensuring Client A’s infrastructure remains robust and adaptable, positioning them for sustained success in the competitive mobile software market.
Rapid Deployment of Quality Assurance Team for Website Launch
Client Overview
Client B, a leading financial services provider, was preparing to launch a new website and software platform. With a critical deadline looming, they faced a major challenge: they lacked qualified software testers to ensure their new systems were ready for deployment.
The Challenge
Without an in-house Quality Assurance (QA) team, Client B needed a reliable and efficient solution to thoroughly test their website and software. The urgency of the situation demanded a swift response, with no room for delays or errors.
Our Solution
Client B turned to FC Global for assistance. We quickly mobilized our resources to build a dedicated team of QA software testers capable of meeting the tight deadline. Within just four weeks, we assembled a fully trained team that was ready to work immediately. This rapid deployment was crucial in ensuring all testing requirements were met on time.
Results
- Deadline Met: The newly assembled QA team successfully tested the website and software, allowing Client B to meet their deadline without compromising quality.
- Long-Term Partnership: Impressed by the team's performance and efficiency, Client B decided to retain the software testing team full-time, extending their contracts to handle testing for software updates.
Conclusion
FC Global's ability to quickly assemble and deploy a skilled QA team was instrumental in helping Client B meet a critical deadline. The success of this project not only ensured the timely launch of their new systems but also established the foundation for an ongoing partnership in quality assurance.
Elevating Customer Support for Client C with FC Global
Client Overview
Client C, a growing mobile gaming company was facing challenges with their existing customer support team. They were unsatisfied with the performance and needed a reliable outsourcing solution to handle their expanding customer support needs, including calls, emails, chats, and content moderation. The goal was to enhance their customer experience and support their global growth.
The Challenge
Client C sought to expand with a new team of 40 customer support professionals as quickly as possible, with the capability to provide 24/7 services in both English and Spanish. They needed a partner who could rapidly assemble and train this team to ensure seamless transition and high-quality support from day one.
Our Solution
FC Global stepped in to meet Client C’s urgent requirements. We implemented a fast-track recruitment and training program that achieved the following:
- Team Assembly: Within six weeks, FC Global successfully built and trained a complete team of 40 skilled customer support and moderation professionals.
- Multilingual Support: The team was equipped to provide 24/7 customer support services in both English and Spanish, ensuring that Client C’s diverse customer base was well-served.
Additional Achievements
Expansion of Language Support: In response to Client C’s growing needs, FC Global expanded the support services to include Malaysian and Arabic, further enhancing the client’s global reach.
- Cost Efficiency: By outsourcing their customer support to FC Global, Client C was able to minimize their expenses while significantly increasing their support capacity.
- Performance Excellence: The new team consistently met and exceeded Client C’s key performance indicators (KPIs), contributing to improved customer satisfaction and operational efficiency.
- Long-Term Partnership: The success of this collaboration has led to a strong, ongoing partnership that has lasted to this day. FC Global continues to support Client C’s evolving needs, providing scalable solutions that align with their business growth and objectives.
Conclusion
Through swift action, comprehensive training, and strategic expansion, FC Global has played a pivotal role in transforming Client C’s customer support operations. The partnership has enabled Client C to offer high-quality, multilingual support around the clock while optimizing costs and achieving their KPIs. The partnership remains strong, underscoring the value of a trusted outsourcing partner in driving business success.
